Your freight desk, on every call. Day and night.
loadflow's AI agents answer carrier calls, run check calls, book dock slots and screen out fake carriers, in your drivers' languages. Every call is logged to your TMS. Your team only handles the calls that need a human.
Hi, calling about the Poznań to Lyon load, Thursday. Still open?
Yes, it's open. 24 pallets, 18 tonnes, loading 8 o'clock Thursday. Can I take your company VAT number to check you're registered with us?
✓ VAT valid · ✓ insurance on file · ✓ caller number matches carrier profile
Good. We can do it for 2,200.
The best I can do is 1,980, with payment in 30 days. Does that work?
Make it 2,000 and we have a deal.
✓ Booked €2,000 (within band) · confirmation emailed · TMS updated
Four agents. One less phone glued to your ear.
Start with one workflow, then switch on more. Each agent follows your playbook, your rate rules and your escalation policy.
Carrier sales
Answers load-board calls, qualifies the carrier and negotiates within the rate band you set.
- Matches caller to open loads by lane, date and equipment
- Negotiates only within your floor and ceiling
- Books, sends the confirmation and updates the TMS
- Calls your preferred carriers when a load goes uncovered
Check calls & track-and-trace
Calls drivers for ETAs and status updates, so your team doesn't have to.
- Scheduled calls before pickup, in transit and before delivery
- Talks to drivers in Polish, Romanian, Lithuanian, Ukrainian and more
- Flags delays, breakdowns and missed slots at once
- Sends status updates to your customers automatically
Dock & appointment booking
Books and reschedules loading and unloading slots with warehouses and drivers.
- Calls warehouses that still only take bookings by phone
- Handles rescheduling when a truck runs late
- Confirms slots by SMS or email
- Keeps a full log of every promise made
Customer & shipper line
Answers "where's my load?" and quote requests from shippers, any hour.
- Live status from your TMS, in the caller's language
- Takes quote requests in a structured format
- Routes urgent issues to the right person
- Writes a clean summary of every call
Stop fake carriers before they take the load.
Fake-carrier and double-brokering fraud is rising fast across Europe. loadflow checks every carrier during the call, before anything is booked.
fake-carrier cases recorded by German insurers in the first seven months of 2025. That already matched the whole of 2024.
Source: German Insurance Association (GDV)
.com address for a carrier that always uses .plLive in days, not quarters.
No six-month enterprise project. We set up your first agent with you, test it on real call scenarios, then hand you the controls.
Connect
Forward a phone number and connect your TMS, or start with a load sheet or CSV.
Set your rules
Rate bands, carrier requirements, escalation contacts and tone of voice, all in plain language.
Test
Run simulated calls (tough negotiators, bad lines, wrong loads) before going live.
Go live & review
Every call is scored and searchable. Tweak the playbook and the agent improves.
Never outside your limits
The agent can't agree a rate outside the band you set for the load. Anything unusual goes to a person.
Callers know it's AI
Every call starts with a clear disclosure and offers a human at any time. Recording notices follow local rules.
Your data stays yours
EU hosting, GDPR-ready processing agreement, role-based access and retention you control.
What are phone calls costing your desk?
Move the sliders to match your operation. This estimates the team time spent on calls an AI agent could handle.
of team time each month
Assumes 21 working days a month and 140 productive hours per full-time employee. It's an estimate, not a quote: actual results depend on your lanes, carriers and processes.
Works with the tools you already use.
Start with email and a CSV on day one. Direct connections are being built in the order our pilot customers need them.
Transparent pricing. No six-figure minimums.
Pay for the calls our agents handle. No seat licences, no long implementation fees. Launch prices go to the waitlist first.
Pilot
One agent on a real workflow, set up with our team.
- One agent (e.g. check calls)
- Your number or a new local one
- Call log, recordings, transcripts
- Weekly review with us
Growth
Usage-based: pay per handled call. Unlimited users.
- All four agents
- Carrier checks on every call
- Multilingual driver calls
- Email, CSV, webhooks, alerts
- Warm transfer to your team
Enterprise
For large forwarders, 3PLs and multi-branch networks.
- Volume pricing
- Custom TMS integration
- SSO, audit logs, custom retention
- Dedicated success manager
Common questions.
Do callers know they're speaking with an AI?
Yes. Each call opens with a short disclosure, and callers can ask for a person at any time. We think that's the right thing to do, and it's increasingly required by law in Europe.
Can the agent agree a bad rate?
No. You set a floor and ceiling per load or lane, and the agent can't go outside it. Unusual requests, like extra stops or long waiting times, are passed to your team.
What if the line is bad or the driver has a strong accent?
Our agents are tested on real-world audio: road noise, poor coverage and many accents. If the agent isn't confident it understood something important, it confirms it or hands over to a person.
Which TMS do you integrate with?
At launch: email, CSV, Google Sheets, webhooks and an API, which cover most setups. Native TMS connectors are being built in the order our pilot customers need them. Tell us yours when you join.
Is it only for brokers?
No. Forwarders, 3PLs, carriers with their own dispatch desk and shippers with a busy transport desk can all use loadflow. Check calls and appointment booking work the same for all of them.
Where is call data stored?
In the EU. You choose how long recordings and transcripts are kept, and we sign a data processing agreement with every customer.
When can we start?
We're onboarding pilot customers in stages. Join the waitlist with a few details and we'll contact you about a pilot that fits your operation.
Join the waitlist.
Tell us about your desk and we'll be in touch about a pilot.
- First access to pilots
- Launch pricing before it's public
- Integrations built for your TMS first